Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Breathtaking view
Plentiful dining options
Uncomfortable service
Limited pet amenities
8.0/10
Great
Rooms
8.8
Location
7.8
Service
6.8
Dining
8.6
Guest reviews
8.0/10
based on 5 reviews
9.0
9.0/10 based on 422 reviews
Allen
United States,
April
2024
7.8/10
I had a mixed experience at this hotel. The room had a stunning view of the Matterhorn, which was amazing, but the service, particularly the Hotel manager's behavior, left me feeling uncomfortable. The location was convenient, but it was a bit away from the train station. The dining options were plentiful, but there was a notable lack of pet amenities available. Overall, it was a stay with highs and lows.
Rooms
9.0
I was in awe of the room with a view of the Matterhorn, it was truly breathtaking.
Service
5.0
Unfortunately, the Hotel manager's actions made us feel uneasy, affecting the overall service experience.
Location
7.0
The hotel's location on a little hill was nice and secluded, but it was a bit of a trek away from the train station.
Dining
10.0
The dining experience was fantastic with more selections than anyone could want, which was a definite highlight.
Facilities
8.0
The facilities were modern and well-maintained, providing a comfortable stay.
Breathtaking view
Uncomfortable service
Nick
United States,
February
2024
6.8/10
I had an amazing stay at the hotel with breathtaking views of the Matterhorn from the balcony. The rooms were cozy with different picturesque views, but there were some issues with the hotel manager making us feel uncomfortable at times. The location was perfect for outdoor activities, although it was a bit far from the main street area. The dining experience offered a variety of selections but could have been better. Overall, a great place to stay with some minor drawbacks.
Rooms
8.0
The rooms were cozy with different picturesque views.
Service
5.0
The hotel manager made us feel uncomfortable at times.
Location
7.0
The location was perfect for outdoor activities, although a bit far from the main street area.
Dining
6.0
The dining experience offered a variety of selections but could have been better.
Facilities
8.0
The hotel provided laundry and shuttle services.
William
United Kingdom,
August
2023
8.8/10
I had a wonderful stay at the hotel with stunning views of the Matterhorn from the balcony. The room was upgraded to deluxe with a Matterhorn view, making it truly special. However, some of the service made me feel uncomfortable, particularly when our request was turned down. Despite this, the hotel manager was attentive and resolved issues promptly. The location was slightly outside the town center but provided easy access to everything. The dining experience was exceptional, with a variety of selections available. Overall, a memorable experience with minor inconveniences.
Rooms
9.0
The room with the beautiful view of the Matterhorn from the balcony was absolutely breathtaking. I was lucky to be upgraded to a deluxe room with a Matterhorn view, which made my stay extra special.
Service
8.0
While some staff members made us feel uncomfortable by turning down our request, the hotel manager was very accommodating and ensured our needs were met promptly.
Location
9.0
The hotel's location on a little hill provided stunning and totally different views of the surroundings. It was slightly outside the town center, but it was convenient to walk to the town center and offered easy access to everything.
Dining
9.0
The dining experience surpassed my expectations with a wide range of selections available. The homemade jams were particularly delightful.
Facilities
9.0
The hotel offered excellent facilities, making my stay comfortable and enjoyable. However, paid shuttle services were available if you prefer this option.
Isaac
United Kingdom,
July
2023
8.8/10
I had a wonderful time at this hotel with its breathtaking views of the Matterhorn. The rooms were cozy and offered spectacular views. The service was top-notch, although there was a minor discomfort with the hotel manager. The location was ideal for exploring the area, and dining options were abundant. The facilities were well-equipped, making my stay truly enjoyable.
Rooms
9.0
I stayed in a room with a view of the Matterhorn from the balcony, and it was absolutely amazing.
Service
8.0
The service was excellent overall, although there was an incident that made me feel a bit uncomfortable with the hotel manager.
Location
9.0
The hotel is conveniently located right in the center, making it easy to access all the main attractions.
Dining
9.0
The dining experience was fantastic with a wide variety of choices that exceeded my expectations.
Facilities
9.0
The hotel facilities were well-maintained and provided everything I needed for a comfortable stay.
Jason
United States,
May
2023
8.6/10
I absolutely loved my stay at this hotel! The stunning view of the Matterhorn was truly breathtaking, but there were some minor drawbacks. The service was outstanding, but there were issues with the location being a bit hard to find from the train station.
Rooms
9.0
My room had a beautiful view of the Matterhorn. It was clean, comfortable, and provided a cozy retreat after a day of exploring.
Service
8.0
The hotel manager went above and beyond to make our stay special. The service was top-notch, except for one staff member who made us feel uncomfortable by turning down our request.
Location
7.0
The hotel is located on a little hill, offering a peaceful setting away from the Main Street noise. However, it may be a bit of a challenge to find from the train station.
Dining
9.0
The dining options were fantastic with more selections than anyone could want. I especially enjoyed the smoked guinea fowl dish. The only downside was the price, which might not fit everyone's budget.
Facilities
10.0
The facilities were top-notch, providing everything we needed for a comfortable stay.
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