Hotel Phoenix Zermatt, Zermatt ➤ Reviews, Rooms & Prices 2024

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About the Hotel

Untere Wiestistrasse 11, Zermatt, Switzerland, 3920

Hotel Phoenix, opened in July 2009, features a blend of traditional Alpine wooden interiors and modern design using locally sourced materials. The hotel offers breathtaking views of the Matterhorn, with easy access to various ski areas, including Gornergrat and Matterhorn Glacier Paradise, ensuring an unforgettable experience in Zermatt.

Location

Hotel Phoenix is located in the quiet Wiesti quarter, just a 10-minute walk from Zermatt's train station and only 2 minutes from the Sunnegga Express lift station. The hotel provides convenient access to local bus services for ski lifts like the Matterhorn Glacier Paradise, making it simple for guests to explore the area. Local dining and shopping options are also within easy walking distance.

Rooms

Hotel Phoenix comprises 27 guest rooms, each designed in the Alpine style with wood and stone elements. The standard double rooms measure about 21m2 and offer essential amenities, including flat-screen TVs and Wi-Fi. Superior double rooms feature spacious bathrooms with bathtubs, while deluxe rooms provide panoramic views of the Matterhorn and are ideal for longer stays.

Eat & Drink

A complimentary buffet breakfast is served each morning in a spacious glass-walled breakfast room that opens onto a terrace, allowing diners to enjoy the surroundings. Guests can relax in the inviting bar and lounge area, which offers a cozy atmosphere with a fireplace. Homemade gourmet snacks and small appetizers are available for guests seeking light fare throughout the day.

Leisure & Business

The hotel features a ski room equipped with boot heaters for warm, dry footwear. Guests can take advantage of complimentary Wi-Fi access throughout the property. Additional amenities include laundry services, massage options available upon request, and assistance with meal packs for outdoor excursions, enhancing the overall experience for both leisure and business travelers.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room

Max:

2 persons

21 m²

Bed options:

2 Single beds

Mountain view

Shower

Coffee machine

room details

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Superior King Room

Max:

2 persons

22 m²

Bed options:

2 Single beds

Shower

Coffee machine

room details

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Deluxe King Room

Max:

2 persons

26 m²

Bed options:

2 Single beds

Shower

Coffee machine

room details

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Getting around

A list of all available modes of transport

City Center

Zermatt2000 ft

Airports

Sion (SIR) 47.8 mi

Agno (LUG) 100.5 mi

Train

Zermatt railway station1700 ft

Train400 ft

Bus

Bus stop 7.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spectacular Views

Our room on the top floor offered breathtaking views of the Matterhorn and the stars through ceiling windows, creating a magical experience at night.view full review

Delicious Breakfast

The breakfast spread was impressive, featuring a wide variety of options, and they even catered to my dietary needs with gluten-free bread.view full review

Friendly Service

The service throughout our stay was remarkable, with the staff always ready to assist and ensure our comfort during our visit.view full review

Comfy and Spacious

The bedroom was not only spacious, but the mattress was pleasantly firm, providing a perfect night's sleep after a day of exploring.view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
Express check-in/ -out
Pets allowed
Security
Baggage storage
Locker room
Ski storage
Elevator
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Skiing
Hiking
Cycling
Golf course
Fishing

Services

Paid shuttle service
Pet amenities available
Laundry
Tours/Ticket assistance
Welcome drink

Dining

Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cribs
Board games

Spa & Leisure

Leisure/ TV room
Back massage
Full body massage
Foot massage

Room features

Heating
Soundproofed rooms
Sitting area
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Room decor

Parquet floor

Location

Untere Wiestistrasse 11, Zermatt, Switzerland, 3920

Map view

street view

Untere Wiestistrasse 11, Zermatt, Switzerland, 3920

City landmarks

Museums

Matterhorn Museum

3000 ft

ZermattSwitzerland

The Matterhorn

1.5 mi

Cemetery

Mountaineer's Cemetery

3000 ft

Church

St Peter's English Church

2500 ft

Bridges

Photopoint Kirchbrucke bridge

2500 ft

Church

Parish Church of St. Mauritius

2400 ft

Bahnhofstrasse

Walk of Climb

2500 ft

Hinterdorfstrasse 25

Hinterdorfstrasse

2400 ft

Stellisee 3920 Zermatt

Stellisee

2600 ft

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

4700 ft

Seilerwiesenstrasse 9

Obere Matten playground no. 1

2400 ft

Triftbachstrasse 7

Bergfuhrerdenkmal

2400 ft

Sunnegga

1.6 mi

Moosstrasse

Gorner Gorge

1.3 mi

Beach

Leisee

1.8 mi

Denner Partner

4400 ft

Ski Area

Wolli park for beginners Sunnegga

1.5 mi

Amusement & Theme Parks

Forest Fun-Park Zermatt

1.1 mi

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

1.4 mi

Garden

Ricola Herb Garden

1.5 mi

Beach

Grunsee

2.0 mi

Unterrothorn

2.1 mi

3920 Zermatt

Grindjisee

2.0 mi

5-Seenweg

1.9 mi

Zmutt Glacier

2.2 mi

Zmutt

2.2 mi

Church

Kapelle Riffelberg "Bruder Klaus"

2.3 mi

Nearby

Hohbalmen

2000 ft

Castor Mountain

2000 ft

Murmeli Brunnen

2000 ft

Restaurants

Cup's Italian Coffee house

2900 ft

Kirchstrasse 44

Reviews and Ratings

Feedback from previous guests about their experience.

80%

liked the hotel and would stay again

Breathtaking view

Plentiful dining options

Uncomfortable service

Limited pet amenities

8.0/10

Great

Rooms

8.8

Location

7.8

Service

6.8

Dining

8.6

Allen

United States of America, April 2024

7.8/10

I had a mixed experience at this hotel. The room had a stunning view of the Matterhorn, which was amazing, but the service, particularly the Hotel manager's behavior, left me feeling uncomfortable. The location was convenient, but it was a bit away from the train station. The dining options were plentiful, but there was a notable lack of pet amenities available. Overall, it was a stay with highs and lows.

Rooms

9.0

I was in awe of the room with a view of the Matterhorn, it was truly breathtaking.

Service

5.0

Unfortunately, the Hotel manager's actions made us feel uneasy, affecting the overall service experience.

Location

7.0

The hotel's location on a little hill was nice and secluded, but it was a bit of a trek away from the train station.

Dining

10.0

The dining experience was fantastic with more selections than anyone could want, which was a definite highlight.

Facilities

8.0

The facilities were modern and well-maintained, providing a comfortable stay.

Breathtaking view

Uncomfortable service

Nick

United States of America, February 2024

6.8/10

I had an amazing stay at the hotel with breathtaking views of the Matterhorn from the balcony. The rooms were cozy with different picturesque views, but there were some issues with the hotel manager making us feel uncomfortable at times. The location was perfect for outdoor activities, although it was a bit far from the main street area. The dining experience offered a variety of selections but could have been better. Overall, a great place to stay with some minor drawbacks.

Rooms

8.0

The rooms were cozy with different picturesque views.

Service

5.0

The hotel manager made us feel uncomfortable at times.

Location

7.0

The location was perfect for outdoor activities, although a bit far from the main street area.

Dining

6.0

The dining experience offered a variety of selections but could have been better.

Facilities

8.0

The hotel provided laundry and shuttle services.

William

United Kingdom, August 2023

8.8/10

I had a wonderful stay at the hotel with stunning views of the Matterhorn from the balcony. The room was upgraded to deluxe with a Matterhorn view, making it truly special. However, some of the service made me feel uncomfortable, particularly when our request was turned down. Despite this, the hotel manager was attentive and resolved issues promptly. The location was slightly outside the town center but provided easy access to everything. The dining experience was exceptional, with a variety of selections available. Overall, a memorable experience with minor inconveniences.

Rooms

9.0

The room with the beautiful view of the Matterhorn from the balcony was absolutely breathtaking. I was lucky to be upgraded to a deluxe room with a Matterhorn view, which made my stay extra special.

Service

8.0

While some staff members made us feel uncomfortable by turning down our request, the hotel manager was very accommodating and ensured our needs were met promptly.

Location

9.0

The hotel's location on a little hill provided stunning and totally different views of the surroundings. It was slightly outside the town center, but it was convenient to walk to the town center and offered easy access to everything.

Dining

9.0

The dining experience surpassed my expectations with a wide range of selections available. The homemade jams were particularly delightful.

Facilities

9.0

The hotel offered excellent facilities, making my stay comfortable and enjoyable. However, paid shuttle services were available if you prefer this option.

Isaac

United Kingdom, July 2023

8.8/10

I had a wonderful time at this hotel with its breathtaking views of the Matterhorn. The rooms were cozy and offered spectacular views. The service was top-notch, although there was a minor discomfort with the hotel manager. The location was ideal for exploring the area, and dining options were abundant. The facilities were well-equipped, making my stay truly enjoyable.

Rooms

9.0

I stayed in a room with a view of the Matterhorn from the balcony, and it was absolutely amazing.

Service

8.0

The service was excellent overall, although there was an incident that made me feel a bit uncomfortable with the hotel manager.

Location

9.0

The hotel is conveniently located right in the center, making it easy to access all the main attractions.

Dining

9.0

The dining experience was fantastic with a wide variety of choices that exceeded my expectations.

Facilities

9.0

The hotel facilities were well-maintained and provided everything I needed for a comfortable stay.

Jason

United States of America, May 2023

8.6/10

I absolutely loved my stay at this hotel! The stunning view of the Matterhorn was truly breathtaking, but there were some minor drawbacks. The service was outstanding, but there were issues with the location being a bit hard to find from the train station.

Rooms

9.0

My room had a beautiful view of the Matterhorn. It was clean, comfortable, and provided a cozy retreat after a day of exploring.

Service

8.0

The hotel manager went above and beyond to make our stay special. The service was top-notch, except for one staff member who made us feel uncomfortable by turning down our request.

Location

7.0

The hotel is located on a little hill, offering a peaceful setting away from the Main Street noise. However, it may be a bit of a challenge to find from the train station.

Dining

9.0

The dining options were fantastic with more selections than anyone could want. I especially enjoyed the smoked guinea fowl dish. The only downside was the price, which might not fit everyone's budget.

Facilities

10.0

The facilities were top-notch, providing everything we needed for a comfortable stay.

Stunning Matterhorn view

Hard to find from the train station